Welcome to Spokane Digestive’s Patient Experience Survey! Thank you for making time to share your Spokane Digestive experience.
Your communication is essential for providing our team with feedback regarding the quality of your care and patient experience at our facility.
Please mention the member of our team who referred you to the survey so we can recognize their dedication to your care.
Dr Hong treated me fine in years past. However, after my esophageal hernia surgery, I was experiencing some problems resulting in acid reflux again (which was corrected for about 4 months after surgery). I had difficulty swallowing & he conducted tests again, saying over and over again he didn’t think he would find any “blockage.” I felt like I was wasting his time & he just blew me off, even after it was discovered that the band had slipped and my problem was back. I am miserable again & don’t know where to turn since he made it very clear saying over & over that the surgery cannot be done again. The staff is kind & professional but Dr Hong acted like a unsympathetic doctor in a hurry onto the next. Disappointed & frustratedl.
This group is soo friendly. They were interactive and talked to me while preping me for a procedure. It was like talking to friends, I laughed and was very relaxed about the procedure. The doctor talked to me before and after the procedure. I felt confident and like everyone there cared.
In with Dr Hong for colonoscopy today. I’ve been going here for 20 years. The staff has always been courteous, sensitive and informative. Today Therese checked me in with a smile and wonderful conversation. Amanda,Tiffany and Austin were on my care team. They answered all my questions and made me feel very comfortable. Austin informed me of a new anesthesia procedure and it worked great. Tiffany was very caring and thorough AND now I have good info on some fun eyelashes. Thanks to all
Kristen Lee and Yvonne have been very supportive, patient, professional and proactive in the diagnosis and treatment of my stomach issues. They take the time to listen and answer all of my questions. They are also very quick to answer phone messages.
Having a colonoscopy is no ones favorite thing but the team at Spokane Digestive made it close to pleasant. They were professional, caring, knowledgeable and even humorous! Thank you Dr. Habibi, Holly, Sheri, Jo and Austin!
Review/Comments: I would like to extend my utmost gratitude to the extreme professionalism of my care team on May 15th, 2019--Jeanelle (pre and post procedure), Kelli (pre and post procedure), Jo (procedure RN), Austin (anesthesia), and Doctor Hong. Each care team member was friendly, caring, professional, and comforting. I appreciated the genuine concern for my comfort and well-being from beginning to end, as well as my ability to ask questions and to receive appropriate answers and feedback regarding the procedure and the diagnosis. Each care team member is obviously very committed and professional--as individuals and as a team. And, each care team member is truly a positive asset to the Spokane Digestive Center, and the entire medical profession. Finally, I truly want to emphasize that the positive, friendly, and professional demeanors and performed responsibilities of each care team member was immensely appreciated. I "thank" (although it does not seem completely adequate) each care team member for their commitment to their profession, and their top-notch quality of patient care to myself and others.
I not only had my very first colonoscopy but the very first time I was put under and I am 55! I was extremely nervous and almost bailed on the procedure. Thanks to the crew who comforted me and treated me so caringly I went through with the procedure. I am very happy I did. Everything came out great (no pun intended). Thank you so much!
I want to thank the staff for a very friendly, humorous and professional experience. They made me feel very confident and comfortable with the procedure. Thank you personally to the following: Amanda, Jeanelle, Jo, Heath, Breann, and Dr Mcshane.
All staff was wonderfull, from check in to check out. Courteous and explained everything very well.
Holly C. , Jeanelle K, Heidi W., Heath S. and Dr. Durnford were professional and discreet making the routine colonoscopy a breeze. My health was there utmost concern and I very much appreciated it. It is rare to find such a brilliant team! Thanks so much!!
We have had a very good experience at Spokane Digestive Center thanks in large part to nurse Julie. Julie has consistently gone above and beyond to provide support, answer questions and resolve any issues we might have. Most recently we had an unexpected change of insurance at a critical time in our family member's care. Julie understood the challenges of the situation and helped to get things resolved quickly so that care was not interrupted. And she did so with her usual good natured attitude.
Dr. Stone was wonderful. He asked questions about how I was feeling and any issues I had going on. Loved his music. Dr. Gunselman administered the anesthesia and I was out in seconds, I had no bad reactions when I woke up, felt really good by mid day. The nurse's Holly, Lanssa and Sami were so kind and gentle. They explained everything in detail which made me feel very comfortable and at ease. Thank you all very much! I will recommend you to family members and friends.
Alex is one of the best MA's I've ever encountered. She is always bright, cheerful and returns calls promptly. A true gem and deserves a raise!
From making that first phone call to having my procedures completed- my experience was great. My thanks to Tia for going the extra mile to make sure EVERYTHING was in order and answering all my questions!! Every single nurse was caring and very efficient!! The anesthesiologist was sure to ask all the right questions and was so diligent! The staff, from the greeter at the door to the front desk lady were on task and took care of me! Dr Scott McShane answered all my questions, explained my procedures and what i might expect after they were completed! Thank you ALL!!
If Chris was not so full of himself he would trust my doctor (who has recently retired) enough to refill my medications.
I just wanted to express my thanks to my care team during my recent colonoscopy. Thank you to Dr.Goff, Tia, Nicole, Heath, and Lenora. I won't say the procedure was "fun," but because of your professionalism and kindness you made an otherwise uncomfortable experience more enjoyable. Thanks again, and see you in 5 years.
First rate, top shelf customer service! Kim Smithers sensed my apprehension from the beginning of our conversation and very quickly quelled my concerns and helped me to relax and feel more comfortable about my upcoming procedure. In a society that has all but lost its sense of civility and compassion this young lady deserves to be recognized for superior customer service skills. Truly appreciated.
Great visit today with Kristen Lee who answered all my concerns and questions. Yvonne (cma) was very courteous and she too answered all my questions and was very professional. I was in and out in a timely manner.
Kery, Jo, Ciara, Heath and Dr. Durnford took good care of me during my colonoscopy yesterday. They treated me with respect and friendliness and answered all my questions. The procedure went well, and I awoke from the sedation without a problem. Even the prep (in my past experience, a ghastly process) wasn't bad at all. The week of low-fiber diet followed by the liquid diet and prep solution was pretty easy to tolerate. The prep solution they are prescribing now was MUCH easier for me than the previous Fleet solution. So, good job, Spokane Digestive! Thank you!
Kelli was so sweet and calming. Took good care of me! Anne did an amazing job with my IV I didn’t feel a thing...thank you! Dr McShane was very professional and informative. Thank you for a successful procedure! Austin was on top of it with explaining the meds for my anesthesia and could tell he was thorough in reading my chart since he mentioned the drugs wouldn’t negatively effect the one kidney I have...great job Austin! Katina was so sweet and really put me at ease! Thank you for making this a positive experience!
Kim Smithers is a very dedicated nurse and when she saw my mother she was very comforting and informative. She made the visit so much better.
Chris bell is a wonderful P.A and his nurse Julie are always on top of my needs for treatment. Julie always makes me feel at ease even though I dislike doctors offices. Thank you for the excellent care.
These people are the best. They have been caring for me for 15 years, and in one case saved my life by the early detection of an esophageal cancer. They always treat me with kindness and respect. No one likes to have procedures, but they make it as pleasant as possible. My most recent team of Holly, Amanda, Sara, Jo, and Dr. Durnford were, as I said, the best. Thank you
Kim Smithers is the ultimate employee any business could ask for! She is professional, caring and extremely knowledgeable. She was very quick and returned my call immediately when I really needed her help! Her cheerful personality is a delight and I always look forward to talking to her!
My recent visit was a good experience. My team was headed by Dr. Habibi, Heath was in charge of anesthesia, Jo was (awesome) the procedure nurse, Holly was my admitting nurse and my recovery nurse was Amanda. Never had this great of an experience before. Friendly, professional, caring and understanding.
First time going through the colonoscopy procedure and everyone was fantastic. Right from the start provided good information on preparing for the procedure which made the experience going through the Gavilyte not that bad at all. At the clinic everyone from Jo to Stephanie ... to Katina and Sara ... all the way up to Dr. Durnford provided incredible care. There was a lot of communication so no unexpected events ... and post procedure was very smooth and on my way out in no time with no issues since.
My colonoscopy was done in May, 2019. It is very important for me to thank the staff that cared for me for I feel as if I received exceptional care. Front desk was very directive, Tia. Jeanelle was beyond caring throughout the procedure. Lenora introduced herself as well as Meg CRNA , anesthesia. I have never felt so relaxed . Meg looked straight in my eyes and said I will take great care of you, she did. Dr Robert Durnford, MD and his team are beyond efficient. It was a privilege to have such a polished medical team. By the way, directions for prep before procedure were very clear, I drank warm water in between the prep, it helped. Thank you all, I would recommend to everyone .
Having been a patient at SDDC Since 2004 or 2005, I would like to comment on a medical assistant named Cody. Most of the reviews are about the Doctors, but I feel the assistants probably don't get the recognition they deserve. Cody has been instrumental in my care. She always takes the time to answer any questions about upcoming appointments or if there are any issues she takes it upon herself to get those issues resolved. Living 3 hours from Spokane, sometimes the logistics of getting all my appointments coordinated takes a great deal of effort on Cody's part. She has promptly returned numerous phone calls when I have needed to change the original plan. There are not enough words to say how much my wife and I appreciate all that Cody has done for us. Cody is worth her weight in gold... don't ever let her leave.
I've been going to this medical group for over thirty years and have always been treated in kind, caring, efficient manner. The doctor always explains every procedure and talks with me before and after. There is a sense of genuine caring. The nurses are top notch. Will never go anywhere else.
Spokane Digesive has been very responsive to my needs. Julie is so on top of things that if I need something I know I can count on her every time. I saw Chris Bell this week, Julie was able to get the answer regarding my medication from the pharmacy and get back to me before I got back to my car! Thank you Chris and Julie.
The entire team did an outstanding job. In this day and age of poor service it was great to be involved with a "cut above the fray" group. From the nurses / attendings to Dr Stone all made me feel relaxed and confident that the procedure was going to go well. The communication before and after was very helpful as Im a busy person and didn't always give the treatment the attention I should of, So it was great that they never dropped the ball. All my concerns and questions were answered before hand making me feel like-they got this! Thank you to the SD team!
My sincere thanks to Dr. Kestell and his team--who were all professional, kind, and reassuring during my procedure on Friday, Sept. 6. I appreciate the fact that Jeanelle (RN) immediately reduced my anxiety by her efficiency and warmth. Mallory (RN) prepared me for the IV and made me feel more comfortable. Both exhibited a sense of humor and proficiency that inspired confidence. Dr. Kestell conversed with me before and after the procedure; he's obviously a very kind and skillful practitioner. The nurse, Lenora, and anesthetist, Heath, also helped me trust the process would go well...and they, too, showed their commitment to the patient's welfare. I feel fortunate to have had Dr. Kestell and his special team as my health care professionals.
Great staff all the way around! No discomfort at any time. And everyone was knowledgeable and friendly. Jeanelle mentioned I could send a review. Thanks Terry
Had a colonoscopy done about a month ago by Dr Goff and his team. The experience was very good. Dr Goff and his team were organized, efficient and professional. This practice has been in Spokane for many years. The doctors and staff have a well run organization.
The entire team at Spokane Digestive is great, and always has been. Katie and Heidi are professional and kind, and Jo is funny and her IVs are quick and painless! Fantastic team, with genuine dedication to care.
I HAD A COLONOSCOPY ON MONDAY MARCH 19TH 2019,THE WHOLE STAFF MADE ME FEEL COMFORTABLE ABOUT IT, I WAS NERVOUS IN THE BEGINNING, IT STARTING WITH KELLI (NAC) HOLLI (RN)AND ENDING UP WITH JO (PROCEDURE RN) HEATH (ANESTHESIA) AND FINALLY DR STONE,THEY WERE ALL GREAT AND I REALLY APPRECIATE THEM ALL VERY MUCH
If you're a new patient (during covid) you are NOT a priority. I'm so disappointed with the excuse they gave me for why my appointment was missed. I now need to wait another couple months for another "new appt", because I'm not established yet??? I'm still in pain! Unprofessional, uncaring & inconsiderate of my health needs. Apparently, covid is the patients fault??? When you need multiple doctors who each have their own way to link to their individual video apps (that you have to load on your computer & other programs you might need to load (ex Firefox) to even get it????) Let's not forget their own patient portals that you now have to communicate through, it gets o v e r w h e l m i n g. We just WANT TO GET BETTER!!! The burden still falls on the patient - even if the Drs don't send out the email you need or they don't call the right contact number, you simply lose your long awaited appointment. How about the Dr assert a little effort too during this "pandemic"? Maybe try calling the MAIN contact phone number vs the secondary phone number - that I never gave them -- that two digits off my main phone number?!?!? Seriously??? 1. Someone reached me to make the appointment. 2. The intake nurse reached me for my pre-visit that morning. 3. Two of your other employees reached me after my "missed" appt call. But the Dr couldn't reach me??? Dear Lord people, no one remembers the PATIENT is there because they are SICK & NEED HELP!!!
Mallory was wonderful! The whole team was great and put me at ease. Mallory inserted the best IV I have ever had, didn’t feel a thing! Amanda was also very pleasant and took good care of me. Julie explained everything in the procedure room and was very thorough. Dr. Durnford was great, as was the anesthesiologist. Great care all around. My second time here. Will be back in 5 years. They make an unpleasant experience much easier. Thank you all....
For years I'd seen Dr Goodell, after he retired I saw Dr Fernandez who was wonderful as was Dr Goodell. Now I understand Dr Fernandez has left the practice which is everyones loss. However, I will remain a patient as I have always had wonderful courteous professional and caring treatment from everyone in your office. Its especially nice when you arrive at 7 AM with no food after you've been purging yourself for the colonoscopy. I'll await the next physician I'll be seeing. I/m certain they'll be equally caring and professional as the others I've seen.
Dr Hong and his team are great. I wouldn’t want to trust my Digestive system to any other clinic. Thank you Alex for getting my paperwork to me so quickly.
I have had three doctors since starting with Spokane Digestive....and soon will start with a fourth! Although the first doctor was not a good experience, Dr. Goodell and Dr. Kestell were excellent. Unfortunately, both have left the practice. It is difficult to start with another doctor but one thing that has made it much easier is dealing with the same Medical Assistant, Alex, who is exceptional. She has the background and is consistent with patient history. One thing I appreciate most about Alex is her follow through. She always returns calls and follows through with everything you ask her about, and in a very timely manner.
From the receptionist to the whole of Dr Durnford’s support team - Amanda, Holly, Austin, and Dawn - I was very happy to find that they were friendly and had a great sense of humor along with their efficient and competent work. No one who has ever prepped for a colonoscopy feels great or gets much sleep before they come in, so it’s refreshing to have a positive and competent team in charge. Thanks team!
Dr. Kestell was very kind, funny, and reassuring. His team Christina, Holly, Dawn and Heath were amazing... my only sad comment is I hear Dr. Kestell is retiring. Thank you Team for making such a creepy procedure bearable.. Sincerely Vikki T.
I cherish the treatment from all employees with the way they treat me & take interest in what I have to say & give me answers to my questions & if they didn't know the answer they ask someone who knows & informs me of it. Sarah R CMA, has helped me with so many things I have needed thru the years like my finding my meds. needed at a reasonable Price or Free & questions if she didn't know the answer's she would find out from Dr. Cohen or Dr. Goff & call me & tell me the answer's to them. It would be hard to explain how she has all the knowledge & Caring for her Patients!
I had my first appointment at Spokane digestive center last week, and I am so thoroughly impressed with every member of the staff there. The check in process was quick and easy, the procedure itself was completely painless and the staff who worked on/with me were SO kind, and helpful. I even received a follow up call the next day to see how I was feeling and if I had any questions or concerns. Natalie, Nichole, Lenora, Austin, and Dr. Goff, thank you so much for making my first experience a great one!
I want to thank everyone on staff at Dr. Durnford's office and a special thanks to Joe and Holly that helped after the procedure my procedure on Tuesday as well as letting me know where to go to tell everybody how great you are excellent care excellent service excellent people. Dr. Durnford is the best in his field!!
I have been going here for the last 20 years and each and every time I have had the best care Bre the RN had given me a sheet so I was able to give a review Dr. Kestell is the best at what he does he will be missed when he retires. Thanks to all
Kim S, CMA is personable, understanding, generous, empathetic. I am very pleased by her service.
My visits for remicade infusions or surgery are always pleasant and feel very quick. The treatments and advice I receive there have been so helpful in getting my life back on track. thank you, Anne, Cody and Dr.MchShane for the continuous helpfulness. very grateful for you all.
I was in for a colonoscopy yesterday with Dr. Stone. I would just like to say that you have a wonderful staff. The front desk lady was efficient, friendly, charming, and not at all like the robotic folks we encounter so often these days. The nurses, aides, nurse anesthetist, and doctor were all professional, attentive, explanatory and engaging. Having worked in health care myself, I felt like a thank you goes a long way. The complainers are quick to criticize and lay blame, and all too often words of praise are not passed on. Keep up the good work!
I want to compliment Ruth Mollet and her assistant Ashley. I've been coming to Spokane Digestive Center for many years and even though your physicians keep retiring, I feel that I'm getting great care from Ruth. She is extremely knowledgeable and thorough. She doesn't rush the conversations and shows much empathy towards her patients. I feel very confident that I'm getting the best care through Ruth at Spokane Digestive Center.
It wasn't like I was living the Dream, but considering what the procedure includes I thought Dr.kestell, Holly, Kelli, Christian and Heath did an excellent job. Thank's for making me comfortable in an somewhat awkward situation
I just wanted to complement the providers and staff in this office for their professionalism and amazing care. I had a colonoscopy last week and was very impressed with the check-in, the pre and post op care with nurse, Tiffany, Dr. Cambareri, who administered my anesthesia, procedure RN, Lenora and for Dr Jim Goff. From start to finish I spent approximately 90 minutes in their office ~ quick and efficient! It was very apparent that everyone in this office is happy to be working there and really enjoys their job. That’s huge in the healthcare industry these days!
On my appointment of May 24th I received excellent care from Dr. Goff and his assistant Bre as well as the rest of the team of Jeanelle, Larissa, Sheri and Heath for their professional, friendly and caring ways. I appreciate their kindness. Thank you for all your help, Donna.
Jeanelle RN and Sheri NAC were my Admit care team. They were both very pleasant and courteous to me, offering extra warm blankets...which were mana from heaven! Christina was my procedure nurse, assuring me and explaining what was going to take place. Sara was my Anesthetist and was very informative with the drugs she was going to give, I truly appreciated all the info, care, and concern shown by the entire team. And Dr. Goff is priceless...great bedside manner, friendly and warm! I had a most excellent experience on this day. Thank you very much.