Welcome to Spokane Digestive’s Patient Experience Survey! Thank you for making time to share your Spokane Digestive experience.
Your communication is essential for providing our team with feedback regarding the quality of your care and patient experience at our facility.
Please mention the member of our team who referred you to the survey so we can recognize their dedication to your care.
First rate, top shelf customer service! Kim Smithers sensed my apprehension from the beginning of our conversation and very quickly quelled my concerns and helped me to relax and feel more comfortable about my upcoming procedure. In a society that has all but lost its sense of civility and compassion this young lady deserves to be recognized for superior customer service skills. Truly appreciated.
We have had a very good experience at Spokane Digestive Center thanks in large part to nurse Julie. Julie has consistently gone above and beyond to provide support, answer questions and resolve any issues we might have. Most recently we had an unexpected change of insurance at a critical time in our family member's care. Julie understood the challenges of the situation and helped to get things resolved quickly so that care was not interrupted. And she did so with her usual good natured attitude.
All staff was wonderfull, from check in to check out. Courteous and explained everything very well.
I want to compliment Ruth Mollet and her assistant Ashley. I've been coming to Spokane Digestive Center for many years and even though your physicians keep retiring, I feel that I'm getting great care from Ruth. She is extremely knowledgeable and thorough. She doesn't rush the conversations and shows much empathy towards her patients. I feel very confident that I'm getting the best care through Ruth at Spokane Digestive Center.
For years I'd seen Dr Goodell, after he retired I saw Dr Fernandez who was wonderful as was Dr Goodell. Now I understand Dr Fernandez has left the practice which is everyones loss. However, I will remain a patient as I have always had wonderful courteous professional and caring treatment from everyone in your office. Its especially nice when you arrive at 7 AM with no food after you've been purging yourself for the colonoscopy. I'll await the next physician I'll be seeing. I/m certain they'll be equally caring and professional as the others I've seen.
I have been going here for the last 20 years and each and every time I have had the best care Bre the RN had given me a sheet so I was able to give a review Dr. Kestell is the best at what he does he will be missed when he retires. Thanks to all
Holly C. , Jeanelle K, Heidi W., Heath S. and Dr. Durnford were professional and discreet making the routine colonoscopy a breeze. My health was there utmost concern and I very much appreciated it. It is rare to find such a brilliant team! Thanks so much!!
I've been going to this medical group for over thirty years and have always been treated in kind, caring, efficient manner. The doctor always explains every procedure and talks with me before and after. There is a sense of genuine caring. The nurses are top notch. Will never go anywhere else.
Having been a patient at SDDC Since 2004 or 2005, I would like to comment on a medical assistant named Cody. Most of the reviews are about the Doctors, but I feel the assistants probably don't get the recognition they deserve. Cody has been instrumental in my care. She always takes the time to answer any questions about upcoming appointments or if there are any issues she takes it upon herself to get those issues resolved. Living 3 hours from Spokane, sometimes the logistics of getting all my appointments coordinated takes a great deal of effort on Cody's part. She has promptly returned numerous phone calls when I have needed to change the original plan. There are not enough words to say how much my wife and I appreciate all that Cody has done for us. Cody is worth her weight in gold... don't ever let her leave.
Kim Smithers is a very dedicated nurse and when she saw my mother she was very comforting and informative. She made the visit so much better.
This group is soo friendly. They were interactive and talked to me while preping me for a procedure. It was like talking to friends, I laughed and was very relaxed about the procedure. The doctor talked to me before and after the procedure. I felt confident and like everyone there cared.
Kim S, CMA is personable, understanding, generous, empathetic. I am very pleased by her service.
I was in for a colonoscopy yesterday with Dr. Stone. I would just like to say that you have a wonderful staff. The front desk lady was efficient, friendly, charming, and not at all like the robotic folks we encounter so often these days. The nurses, aides, nurse anesthetist, and doctor were all professional, attentive, explanatory and engaging. Having worked in health care myself, I felt like a thank you goes a long way. The complainers are quick to criticize and lay blame, and all too often words of praise are not passed on. Keep up the good work!
The entire team at Spokane Digestive is great, and always has been. Katie and Heidi are professional and kind, and Jo is funny and her IVs are quick and painless! Fantastic team, with genuine dedication to care.
Kery, Jo, Ciara, Heath and Dr. Durnford took good care of me during my colonoscopy yesterday. They treated me with respect and friendliness and answered all my questions. The procedure went well, and I awoke from the sedation without a problem. Even the prep (in my past experience, a ghastly process) wasn't bad at all. The week of low-fiber diet followed by the liquid diet and prep solution was pretty easy to tolerate. The prep solution they are prescribing now was MUCH easier for me than the previous Fleet solution. So, good job, Spokane Digestive! Thank you!
Chris bell is a wonderful P.A and his nurse Julie are always on top of my needs for treatment. Julie always makes me feel at ease even though I dislike doctors offices. Thank you for the excellent care.
Alex is one of the best MA's I've ever encountered. She is always bright, cheerful and returns calls promptly. A true gem and deserves a raise!
I just wanted to express my thanks to my care team during my recent colonoscopy. Thank you to Dr.Goff, Tia, Nicole, Heath, and Lenora. I won't say the procedure was "fun," but because of your professionalism and kindness you made an otherwise uncomfortable experience more enjoyable. Thanks again, and see you in 5 years.
I cherish the treatment from all employees with the way they treat me & take interest in what I have to say & give me answers to my questions & if they didn't know the answer they ask someone who knows & informs me of it. Sarah R CMA, has helped me with so many things I have needed thru the years like my finding my meds. needed at a reasonable Price or Free & questions if she didn't know the answer's she would find out from Dr. Cohen or Dr. Goff & call me & tell me the answer's to them. It would be hard to explain how she has all the knowledge & Caring for her Patients!
Dr Hong treated me fine in years past. However, after my esophageal hernia surgery, I was experiencing some problems resulting in acid reflux again (which was corrected for about 4 months after surgery). I had difficulty swallowing & he conducted tests again, saying over and over again he didn’t think he would find any “blockage.” I felt like I was wasting his time & he just blew me off, even after it was discovered that the band had slipped and my problem was back. I am miserable again & don’t know where to turn since he made it very clear saying over & over that the surgery cannot be done again. The staff is kind & professional but Dr Hong acted like a unsympathetic doctor in a hurry onto the next. Disappointed & frustratedl.
I HAD A COLONOSCOPY ON MONDAY MARCH 19TH 2019,THE WHOLE STAFF MADE ME FEEL COMFORTABLE ABOUT IT, I WAS NERVOUS IN THE BEGINNING, IT STARTING WITH KELLI (NAC) HOLLI (RN)AND ENDING UP WITH JO (PROCEDURE RN) HEATH (ANESTHESIA) AND FINALLY DR STONE,THEY WERE ALL GREAT AND I REALLY APPRECIATE THEM ALL VERY MUCH
I have had three doctors since starting with Spokane Digestive....and soon will start with a fourth! Although the first doctor was not a good experience, Dr. Goodell and Dr. Kestell were excellent. Unfortunately, both have left the practice. It is difficult to start with another doctor but one thing that has made it much easier is dealing with the same Medical Assistant, Alex, who is exceptional. She has the background and is consistent with patient history. One thing I appreciate most about Alex is her follow through. She always returns calls and follows through with everything you ask her about, and in a very timely manner.
Spokane Digesive has been very responsive to my needs. Julie is so on top of things that if I need something I know I can count on her every time. I saw Chris Bell this week, Julie was able to get the answer regarding my medication from the pharmacy and get back to me before I got back to my car! Thank you Chris and Julie.